Frequently Asked Questions
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There Is No Shipping Cost For My Location Or Country
If the delivery option is showing there is no delivery option for your location/country. Please email us your order and delivery address, we would happily quote, We don't include every country on the shipping at checkout as costs can vary a lot depending on the weight and size of the order and we can offer a better deal if we quote individually to the specific order. Please email sales@qfca.co.uk for a quote request and we will get back to directly with the costings.What Steel Do You Use For A Shipping Container Panel Replacement?
We only use Corten Steel for the replacement of a Shipping Container Panel, as recommended by the manufacturers.What’s Your Cut Off Time For Next Day Deliveries?
Our cut off time for next day deliveries is Noon. Collections only take place Monday to Friday and delivery is next working day only. Your delivery may still be dispatched after this time dependent on how busy the warehouse team are on that day. If your order is urgent and you are ordering in the afternoon you can specify in the delivery notes the order is urgent, our team will then try to get the order out that day if possible (no guarantee).Where Is My Order
Please check your tracking details, you will find this on your order email. Please Note: If you are in the EU or US please check the Tracking and ensure all details are correct as the courier may need to contact you for customs clearing. If you have any problems with your order, please contact us at sales@qfca.co.uk Please included your order number in the subject of the email.Which Courier Do You Use?
UK ORDERS
For UK deliveries we use DPD for smaller size orders and Tuffnells for larger orders. For DPD orders your tracking details will be included on the order completed email, you should also receive a email and text message direct from DPD letting you know a delivery window. https://www.dpd.co.uk Tuffnells offer a different tracking system where they will email you a link to use to track the order with a URN. https://www.tuffnells.co.uk/track-and-trace- Its important you included an email address and mobile phone number on all orders to ensure tracking details are received.
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